Help Scout is customer support software that enables thousands of businesses around the world to provide a delightful customer experience.
What makes Help Scout different from any other help desk is the end-to-end customer experience. There’s no customer portal, no ticket number, no robotic email template to customize. Help Scout is invisible to customers, but still includes all the features a business needs to provide great support at scale.
With best in-class-reporting, an integrated knowledge base, tons of integrations, and a robust API, Help Scout lets your team focus on what really matters: your customers.
Customers like KissMetrics, Buffer, Trello, GrubHub and AngelList all trust Help Scout to run their support process.
“Help Scout allows me to zip through email quickly by using shortcut keys, so responding to people is easy. And when my customers get an email response, it looks good, like something they’d get from a friend. (Unlike most other help desk software that spits out email that looks like a corporation produced it.) I feel like it’s so clean and simple that it’s almost as if Apple created their software. After I started using it, I was so excited that I personally emailed the founder and thanked him for making it.”
– Andrew Warner, Mixergy